FAQ

Frequently Asked Questions

How do I place an order?

Choose a product, select the required options, click Add to cart, and proceed to checkout. Enter your contact and delivery information, choose your payment method, and confirm the order.

Where do you deliver?

We currently deliver within Egypt. Available locations and shipping costs are shown during checkout.

How much does delivery cost?

Shipping fees depend on the delivery location. The exact charge will appear in the cart or checkout before you place the order.

How long does delivery take?

Orders usually arrive within [number] to [number] business days. Some locations may take longer.

How can I track my order?

After the order is prepared or dispatched, we may send tracking information through email, SMS, WhatsApp, or your account page.

You can also contact us using your order number.

What payment methods do you accept?

We currently accept cash on delivery.

Additional online payment options may be added later.

Can I cancel my order?

Once an order has been handed to the courier, cancellation may no longer be possible, but you can contact us to discuss the available options.

Can I return a product?

Return eligibility depends on the product’s condition and category.

Unopened and unused products may be eligible for return according to our Returns and Refund Policy and applicable law. Opened vitamins, supplements, baby food, hygiene products, and personal-care products may not be returnable for health and safety reasons.

Defective, damaged, expired, incorrectly delivered, or non-conforming products should be reported immediately.

What should I do if my order arrives damaged or incorrect?

Your order number
A description of the issue
Clear photographs of the product
A photograph of the packaging and expiry or batch information when relevant

We will review the issue and arrange an appropriate solution.

Are your vitamins and supplements genuine?

We source products from [authorized distributors/suppliers]. Products should be sold with intact packaging, batch information, and expiry dates where applicable.

Only make stronger claims such as “100% authentic” or “officially authorized” when you can document them. Supplements in Egypt can fall under specific regulatory oversight, so verify your suppliers and product registrations before listing them.

Can children take the vitamins sold on the website?

Only products specifically labelled for children should be considered for children.

Always follow the product’s age guidance and consult a pediatrician or pharmacist before giving a child any vitamin or supplement.

Can pregnant or breastfeeding women use these products?

Customers who are pregnant or breastfeeding should consult a qualified doctor or pharmacist before using vitamins, supplements, or health products.

Do vitamins replace a balanced diet?

No. Supplements are intended to complement a balanced diet and should not replace varied nutrition or professional medical advice.

How should I store vitamins and baby products?

Follow the storage instructions printed on the product packaging.

Products should generally be kept away from heat, moisture, direct sunlight, and children. Any product requiring refrigeration or special storage should be handled according to its label.

How can I check the expiry date?

The expiry date is printed on the product packaging. Check it before opening or using the product.

Can I order without creating an account?

Yes, when guest checkout is enabled. Creating an account makes it easier to review orders and save delivery information.

How do I contact customer service?

You can contact us through:

Phone/WhatsApp: [Number]
Email: [Email]
Working hours: [Hours]