Terms and Conditions

Welcome to [Store Name]. These Terms and Conditions apply to your use of our website and to purchases made through our online store.

By accessing the website or placing an order, you agree to these Terms and Conditions.

1. Store information

This website is operated by:

Business name: [Store Name]
Business address: [Address]
Email: [Email address]
Phone/WhatsApp: [Phone number]

2. Products and information

We make reasonable efforts to ensure that product descriptions, images, prices, ingredients, sizes, and availability are accurate.

Product packaging may occasionally differ from the images displayed on the website. Customers should always read the product label, ingredients, warnings, dosage instructions, age recommendations, and expiry information before use.

3. Health disclaimer

Vitamins, supplements, baby-care products, and information published on this website are not intended to diagnose, treat, cure, or prevent any medical condition.

Our website content does not replace advice from a doctor, pharmacist, pediatrician, or other qualified healthcare professional.

Consult a qualified healthcare professional before using supplements, particularly when:

Pregnant or breastfeeding
Giving a supplement to a child
Taking medication
Managing a medical condition
Experiencing allergies or sensitivities

Use every product according to its official label and instructions.

4. Prices and payments

All prices are displayed in Egyptian pounds unless otherwise stated.

Available payment methods are shown during checkout. We currently accept:

Cash on delivery
[Add online payment methods later]

We reserve the right to correct pricing errors. If an incorrect price affects an order, we will contact the customer before processing it.

5. Orders

Submitting an order does not guarantee acceptance. An order is accepted after we confirm that the products are available and the order can be fulfilled.

We may cancel or decline an order when:

A product is unavailable
The price or product information contains an error
The delivery address is incomplete or unsupported
We suspect fraudulent or abusive activity
We cannot confirm the order with the customer

6. Shipping and delivery

We currently deliver within Egypt.

Estimated delivery times and shipping charges are displayed during checkout or explained in our Shipping Policy.

Delivery times are estimates and may be affected by public holidays, courier delays, weather conditions, incorrect addresses, or circumstances outside our control.

Customers are responsible for providing an accurate address and reachable phone number.

7. Returns and refunds

Returns and refunds are handled according to our Returns and Refund Policy and applicable Egyptian consumer-protection requirements.

For health and safety reasons, opened or used products may not be eligible for return, particularly:

Vitamins and supplements
Baby food or feeding products
Personal-care items
Hygiene products
Products with broken seals
Products requiring controlled storage

This restriction does not limit customer rights when a product is defective, damaged, expired, incorrectly supplied, or does not match its description.

Customers should inspect orders immediately and contact us at [email/phone] within [number] days when reporting a problem.

8. Product availability

Products are subject to availability. Adding an item to the cart does not reserve it.

When a paid product becomes unavailable, we will offer an alternative, store credit, or a refund according to the customer’s preference and applicable law.

9. Accounts

Customers are responsible for keeping their account credentials confidential and for activities performed through their accounts.

Please notify us immediately if you believe your account has been accessed without authorization.

10. Website use

You must not:

Use the website unlawfully
Attempt to access restricted systems or customer accounts
Upload malicious code
Copy or commercially reuse website content without permission
Submit fraudulent orders or false information
Interfere with the website’s security or operation

11. Intellectual property

The website design, logo, text, graphics, photographs, and original content belong to [Store Name] or their respective owners and may not be reproduced without permission.

Third-party brand names and trademarks belong to their respective owners.

12. Privacy

We process customer information according to our Privacy Policy and applicable data-protection requirements.

Customer information may be shared with service providers only as needed to process payments, prepare orders, deliver purchases, operate the website, or meet legal obligations.

13. Limitation of liability

To the extent permitted by law, we are not responsible for losses caused by:

Misuse of a product
Failure to follow product instructions
Undisclosed allergies or medical conditions
Reliance on website content instead of professional medical advice
Delays outside our reasonable control

Nothing in these Terms excludes rights or protections that cannot legally be excluded.

14. Changes to these Terms

We may update these Terms when our services, policies, or legal obligations change.

The updated version will be published on this page with its effective date.

15. Governing law

These Terms are governed by the laws of the Arab Republic of Egypt.

16. Contact us

For questions, complaints, or order support, contact:

Email: [Email]
Phone/WhatsApp: [Number]
Working hours: [Hours]

Last updated: [Date]